Earlier this year, Royal Caribbean surprised guests when it canceled all stops to Labadee, Haiti, through the rest of 2026.
With a major itinerary change, passengers generally expect it to affect where their ship goes. But they don’t expect it to make nearly $1,000 suddenly appear on their bill.
That is what one Royal Caribbean passenger says happened after the cruise line replaced the stop in Haiti on an upcoming Freedom of the Seas sailing.
Royal Caribbean Passenger Says Cruise Was Suddenly Repriced
The warning was shared in Royal Caribbean’s Reddit community on July 23 under the title, “Be sure to check your account.”
The passenger said the cruise line had notified them that the Haiti stop on their March 6 Freedom of the Seas sailing would be replaced by Perfect Day at CocoCay.
The passenger had no problem with this new itinerary, given the circumstances in Haiti. But after Royal Caribbean processed the change, they received what looked like a new booking invoice with a higher cruise fare.
“Yesterday I got an email as if I just booked a new cruise and my invoice almost $1000 more than what I originally booked,” the passenger wrote.
The passenger later said Royal Caribbean told them the extra amount was not a fuel charge or additional port fees. Instead, the booking had apparently been repriced at the current fare without the promotions that had been attached to the original reservation.
Customer service ultimately corrected the price. Still, the passenger is warning other Royal Caribbean guests affected by itinerary changes to check the new invoice carefully, just in case.
Other guests are also seeing their Haiti cruises change
Royal Caribbean has been canceling calls at Labadee, its private destination on Haiti’s northern coast, because of ongoing security concerns in the country. Royal Caribbean ships have not made scheduled calls at Labadee since April 2025. In July, the cruise line confirmed that the suspension would extend through June 2027.
“This decision was made with the safety and well-being of our guests and crew members in mind,” a Royal Caribbean spokesperson said.
That means passengers on a number of future cruises should expect to receive revised itineraries.
Several commenters in the thread shared that they had already seen changes to their bookings:
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– “Our January cruise got swapped from Haiti to Grand Turk last week, but the financials all look right to me. Glad it was an easy fix, but ridiculous it happened.” |
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– “I’ve tried twice to do Haiti and twice have gone to Grand Turk.” |
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– “Thanks for this info. Our cruise next February got changed from Haiti and Jamaica to Nassau and Puerto Plata” |
Royal Caribbean has previously replaced Labadee with destinations including Nassau, Grand Turk, CocoCay, Puerto Plata, Cozumel, and additional sea days depending on the sailing.
In May, another Reddit post shared by a passenger said a Royal Caribbean-initiated itinerary change appeared to increase the price of their five-night cruise from roughly $3,000 to $5,000. Commenters suggested that incident was also a pricing-system glitch, and that the passenger wouldn’t have to pay a higher fare than they initially agreed upon.
It’s not clear if every itinerary change causes a similar repricing issue. In fact, other passengers in the threads specifically said their balances stayed the same after itinerary changes.
However, these stories give travelers a reason to compare the numbers when the travel plans change, just to be sure everything looks correct.
Royal Caribbean Guests Should Save Their Original Invoice
For passengers receiving one of the current Labadee itinerary changes, a smart approach is to compare the new paperwork with the old paperwork.
Check the base cruise fare, taxes and fees, discounts or promotional credits, deposit payments, and total booking price. A new invoice may legitimately reflect some updated taxes or fees, but a large unexplained fare increase deserves a closer look and possibly a call to customer care.
Keeping the original booking confirmation or invoice makes any issues easier to correct.
Passengers should also check whether any promotions disappeared. In this case, the guest said the system repriced the cruise at the current rate without the promotions attached to the original booking, which explains why the price shot up so much.
Another commenter claiming to be a travel advisor suggested that Royal Caribbean’s system may temporarily recognize an altered reservation as new while large batches of changed cabins are being processed. The commenter advised simply giving the system time to update.
If the numbers still don’t match after a few days, passengers can contact Royal Caribbean directly or their travel advisor and show the original invoice for comparison.
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